377 - Is My Front Desk Making Clients Angrier?
When a front desk team member escalates client tension instead of calming it, the entire clinic feels the ripple effect. In this episode, we tackle a tough and common challenge in veterinary medicine:...
17 Des 202545min
376 - Down With The Practice Manager!
A longtime veterinary technician feels trapped under an inexperienced new manager, and the entire team is slipping into frustration and burnout as leadership crumbles around them. In this episode of t...
10 Des 202548min
375 - Help My Clinic With These Growing Pains
When your veterinary clinic starts growing faster than your systems can handle, it can feel like you’re constantly putting out fires instead of leading with confidence. In this episode of The Uncharte...
3 Des 20251h 5min
374 - When Are Credentials Worth It?
Veterinary professionals often pour time, money, and energy into certifications that don’t always deliver the results they expect. In this episode, Dr. Andy Roark and Maria Pirita, CVPM break down how...
26 Nov 202545min
373 - The Trouble With Friend Groups
What happens when friendships in your veterinary clinic start to blur the line between connection and cliques? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss di...
19 Nov 202559min
372 - My Team Loves CE but Hates Implementation
Your team comes back from CE full of ideas, energy, and handouts. Two weeks later, it is as if none of it ever happened. Sound familiar? In this episode of the Uncharted Veterinary Podcast, Dr. Andy R...
12 Nov 202544min
371 - Strong Client Relationships Using Smart Automations
Veterinary client communication is at a crossroads. Teams everywhere are feeling the strain of constant calls, texts, and emails from clients who expect immediate answers. The pace of communication ha...
10 Nov 202545min
370 - Does This Feedback Seem Petty?
What do you do when the veterinary feedback you’re getting feels personal, unfair, or downright mean? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real letter from a mother in veterinar...
5 Nov 202548min
