UXA2023 Erin Casali - Driving organizational change with co-design
While we often focus on users and the products that deliver value to them, nothing would exist if it wasn't for the organizations that make these products. If we look at organizations under a product...
18 Sep 202358min
DR2023 Jessica Crisp - So What? Connecting Research to Value
When tackling complex problems it can be difficult to know where to begin but usually we want to start with what will deliver the most value. Unfortunately value can be difficult to pinpoint often due...
28 Mar 202354min
DR2023 Fionna Yao & Anna Lee Anda - Beep Boop! Are bots better for consumers and the agents...
Ever wondered how tech companies like Zendesk conducts research for to help determine future directions, particularly in new product areas like bots and automation. In the realm of customer service, ...
28 Mar 202354min
DR2023 - Carla Sarli Story showing: The use of infographic resources to present research results.
The presentation will provide resources to make presenting research results more engaging. Incorporating infographics resources into presentations is an excellent way to generate an impactful narrativ...
28 Mar 202354min
DR2023 Robert Williams - Stop The Report! The Power of People.
We've all been there; a mixed methodology research assignment inclusive of behavioral, attitudinal, qualitative and quantitative packed full of customer insights ready to change the world... only for ...
28 Mar 202344min
DR2023 Naomi Civins - More than a filing cabinet: building a flexible, useful research repository
Scattered research write-ups, a heap of new employees, and everyone is WFH. When even the researchers are saying “hey, where’s that report about xyz we wrote last week?”, it’s time to get organised wi...
28 Mar 202350min
DR2023 Steve Baty - Organisational Tensions - important context to the customer journey
Design research is generally discussed in the context of gaining a better, deeper understanding of the needs, behaviours and motivations of individuals and groups. Typically, these people are viewed a...
28 Mar 202348min
DR2023 Debbie Levitt - Don't Democratize UX Research - And Governance For Those Doing It
Democratization is something few of us would choose if we had alternatives. We would want budget and headcount to grow the UX Research department. A team stretched thin is told not only to let anybody...
28 Mar 202346min
