#55 Digital Insurance CX Trends
The insurance industry is transforming significantly—moving beyond risk management to proactive customer solutions. But what's driving this change? In this episode, we explore how digitalization and c...
21 Feb 202519min
#54 5 User Research Methods
How can financial brands stand out in an industry where customer expectations are higher than ever? The answer lies in user experience research—a powerful tool that uncovers real customer needs, behav...
14 Feb 202517min
#53 Big Tech VS Big Curse on the Banking Experience
This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on ...
7 Feb 20259min
#52 The Magic of Customer Journey Mapping
This episode of the UXDA podcast reviews a discussion with four seasoned UX architects from UXDA about the transformative power of Customer Journey Mapping (CJM) in financial product design. Discover ...
31 Jan 202523min
#51 Metaverse: Driving the Creative Economy
This UXDA podcast episode explores how the Metaverse transforms from a futuristic concept into a dynamic digital ecosystem redefining how we live, work, and interact. The creative economy is at the co...
29 Jan 202517min
#50 UX Failures Behind Zing’s App by HSBC
In this episode of the UXDA Podcast, we explore the failure of HSBC's Zing app, a $150 million cross-border payments platform, and examine the key UX pitfalls that led to its downfall. Despite solid t...
24 Jan 202518min
#49 Break Rules to Reach Great Design Solutions
The episode reviews the article from UXDA that challenges the status quo in banking innovation. Learn how breaking traditional design rules can lead to groundbreaking, user-centric financial products ...
24 Jan 202516min
#48 Switch Digital Channel into Product
This episode explores the contrasting approaches of short-term design sprints and a long-term "UX marathon" mindset in creating financial products. While sprints provide quick fixes and fast progress,...
22 Jan 202519min
