Customer Experience Futurist, Keynote Speaker, Bestselling Author, Blake Morgan | Winning Digital Customers
Howard is joined by Customer Experience Futurist Blake Morgan to talk about the difference in customer service and customer experience, her time as a change agent within a Fortune 100 company, and how...
18 Feb 202126min
Chief Marketing Officer of Igloo Coolers, Brian Garofalow | Winning Digital Customers
Brian Garofalow, Chief Marketing Officer of Igloo Coolers, discusses overcoming an internal belief that coolers wouldn't sell online, resulting in a massive eCommerce business and digitally transformi...
11 Feb 202129min
Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers
Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.You can also hear more from...
4 Feb 202120min
Chief Digital and Information Officer of HomeStar Financial, Walt Carter | Winning Digital Customers
Join us for an interview with Walt Carter, Chief Digital and Information Officer of HomeStar Financial, where he regales us with tales of his background in rocket science, his time in the military man...
28 Jan 202143min
President NY Market of iHeartMedia, Bernie Weiss | Winning Digital Customers
iHeartMedia's President New York Market, Bernie Weiss, joins Howard to talk about his career in audio and broadcast media, how iHeart has built its business around selling companionship, how COVID aff...
21 Jan 202139min
Future-of-Work Strategist Heather E. McGowan | Winning Digital Customers
We kick off the new year with future-of-work strategist Heather E. McGowan, who talks about how a series of LinkedIn articles she wrote in 2014 led to being an internationally recognized keynote speak...
14 Jan 202126min
Customer Experience Speaker, Consultant, & New York Times Bestselling Author, Dr. Joseph Michelli | Winning Digital Customers
Howard is joined by New York Times bestselling author and organizational consultant, Dr. Joseph Michelli, to discuss his career and what he's learned talking to over 140 top global business leaders on...
17 Des 202027min
Chief Digital Officer of Pearson, Madhur Aggarwal | Winning Digital Customers
Join Howard and Madhur Aggarwal, former Chief Digital Officer at Pearson, to talk about moving a larger enterprise toward a more digital operating model, innovation in education during COVID, and how ...
10 Des 202023min
