XPod - Experience Transformation Podcast

“2 years of digital transformation happened in just 2 months” -said Satya Nadella - CEO Microsoft With this pace of digital transformation, skills of the future are going to be different. 60% of the C...

2 Aug 20219min

There are 20 Million CX Professionals and 3.8 Million CX Consultants. Globally demand for Digital CX consultants is surging. Here is what it takes to be a successful CX Consultant: Know Thy Self Kn...

30 Jul 20219min

There are 20 Million CX Professionals and 3.8 Million CX Consultants as per LinkedIn search. There is a growing demand for CX professionals in the international market. In this podcast we will explore...

29 Jul 202135min

In this Podcast Raju Kotagal a Senior customer support leader shares his exciting journey of becoming an Internationally Certified CX Professional. Also hear from Raju - how and why to become an Int...

25 Jul 202121min

Surbhi has been accredited as an Internationally Certified Customer Experience Professional (CCXP). In this Hall of Fame - listen to Surbhi's journey from practicing customer experience to mastering i...

24 Jul 202120min

Here are: 6 Strategies to build Virtual Customer Engagement Skills: Know your customers Know there are humans on the other side How much you care is way more important than how much you know Your...

18 Mar 20219min

We are in very unique times…but there are people who still making a difference growing, getting healthier, serving, helping and loving 5 Steps to stop worrying and start living are: Come out of your...

3 Mar 20218min

One of the biggest reasons people are not able to get their breakthrough in the new career is LACK OF CLARITY. These are the few proven strategies to get past that block.

11 Feb 20216min