Om episode
Tasked with creating shared services model and preparing the organization to operate at scale. Worked closely with each country manager to develop the right strategy and operating plan for the thirteen markets across the region. This included portfolio performance, risk analysis, and P&L impact. Transition the call center operation from a cost to revenue center. Increased business unit contribution margin by building account management teams in new markets; Kula Lumpur, Tokyo, Shenzhen and Tel Aviv. HelpedSee omnystudio.com/listener for privacy information.