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Customer Web Portals: A Critical Element for an Excellent Customer Experience

Customer Web Portals: A Critical Element for an Excellent Customer Experience

20:232022-03-24

Om episode

A smooth customer experience is so important these days, and Covid has continued to bring self-service to the forefront. Client portals are critical in giving customers the optimal mix of self-help and personal touch. Liz Hill, Manager - Client Services Group at PriMedia, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss customer expectations, some key portal features, implementation steps and some exciting new enhancements. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

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Podme arbeider etter Vær Varsom-plakatens regler for god presseskikk. Ansvarlig redaktør og daglig leder er Kristin Ward Heimdal. Redaktør for eksterne innholdssamarbeid er Mathias Thaulow Lisberg.

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