Can AI Really Replace Human Customer Support?
Beyond Coding4 Juni 2025

Can AI Really Replace Human Customer Support?

In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.

Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.

Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧


Connect with Dennis de Reus:

https://www.linkedin.com/in/dennisdereus


Full episode on YouTube ▶️

https://youtu.be/M_iqxMVB_vs

Beyond Coding Podcast with ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎙Patrick Akil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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