UX Court: Bad UX on Trial
UX Court is officially in session. Greg Ross-Munro and Justin Davis put three real-world service apps on trial to decide when frustrating UX is a reasonable business tradeoff and when it crosses the l...
13 Okt 36min
AI Agent Skills Explained: Why They’re More Powerful Than Prompts
AI skills could change how service firms automate work, capture expertise, and scale without adding headcount. In this episode, Justin Davis and Greg Ross-Munro unpack what AI skills are, how they dif...
25 Sep 38min
Can AI Build Your Business Software Safely?
AI coding tools like Claude Code, Codex, Cursor, Lovable, Replit, and Bolt are making it possible for non-engineers to build real internal software. But when does an AI-built app become risky enough t...
18 Sep 42min
Don’t YOLO Your AI Bot: A Framework for Safer Customer Automation
AI agents are becoming remarkably easy to add to customer service workflows, but easy installation does not mean safe deployment. A customer-facing automation that works perfectly during a demo can st...
11 Sep 36min
Hiring Your First AI Agent
AI is changing how companies hire, but not in the way most people think. In this episode, Justin Davis and Greg Ross-Munro unpack why AI agents are replacing tasks, not entire jobs, and what that mean...
28 Aug 30min
Is AI Killing the Dashboard?
What happens when software stops looking like software? In this episode, Justin Davis and Greg Ross-Munro explore the future of interfaces in an AI-first world and ask whether traditional SaaS dashboa...
20 Aug 32min
Why Middleware Is the Hidden Competitive Advantage for Service Businesses
Many service firms run their entire business on industry-standard software they cannot change, customize, or differentiate. In this episode, Justin and Greg explain why middleware is the missing layer...
13 Aug 27min
The Middle Path to AI Strategy: Experiments That Actually Pay Off
Most service firms fall into one of two AI traps: endless experiments that go nowhere, or total paralysis from too many options. In this episode, Justin and Greg lay out a practical middle path for bu...
29 Juli 29min
