Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Watch on YouTube. In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosys...
23 Jan 202522min
5 Disruptive Use Cases for AI in Customer Experience
CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers. To help run through all of them, he's joined by: Chris Crosby, Founder & CEO...
21 Jan 202536min
Big CX Update: ComputerTalk
CX Today's Kieran Devlin speaks to Blair Ferguson, Chief of Staff at ComputerTalk. In this session, we discuss the following: An introduction to ComputerTalk as a market leader and brandA deep dive in...
9 Jan 202527min
Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon
CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP. They introduce ULAP Voice and how the solution ensures compliance in enterprise communications, with a non-AI led strategy. In doing so, th...
7 Jan 202510min
Total Experience: A Complete Guide for 2025
CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance. They kick off the conversation by considering: What is total experience? How does it work?What are the benefits of total ex...
17 Dec 202422min
How to Ensure the Ethical, Compliant Use of Contact Center AI
CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive. In this session, we explore the ethical considerations brands must make before deploying AI in the ...
16 Dec 202411min
QA Automation - How Far Can We Push AI?
Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy. The pair discuss how AI and automation are being used in the Quality Assurance (QA) space. In doing so, they cover: The challenges...
11 Dec 202415min
5 Customer Experience Trends for 2025 & Beyond
CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by: Barry Cooper, President of NICE CX Max Ball, Principal Indust...
4 Dec 202440min
