Cut Contact Center Costs and Improve CX with AI
CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...
31 Okt 202214min
First Impressions of the New Salesforce and Google CCaaS Platforms
CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...
31 Okt 202216min
BISSELL Transforms CX Strategy with Five9
CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio cre...
24 Okt 202211min
Supporting the Contact Centre Agent of the Future
CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9. In this session, we discuss the following trends: How the conta...
7 Okt 202217min
The Future of Voice
CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio. In this session, we assess the future of voice in CX, discussing: The role of voice in CXVoice innovations, from bots ...
5 Okt 202219min
Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice
CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft. In this session, we consider how to integrate Microsoft Teams with the contact center, discussing: Why s...
27 Sep 202216min
Assessing AI Maturity in the Contact Center
CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk. In this session we discuss the following: What is curbing contact centre leaders' AI am...
26 Sep 202213min
Making Magical Moments in CX
CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experie...
14 Sep 202217min
