214: ‘Partnering with AI to Solve Knowledge Problems’, with Todd Henderson and Christopher Parsons

In this special partner episode, Todd Henderson and Christopher Parsons join the podcast to talk about what it really takes to build a learning culture inside an architecture firm—one that actually sticks, scales, and improves project delivery over time in this final installment of the KM 3.0 series.

Drawing from Todd’s background in Lean, Scrum, and healthcare design—as well as Chris’s leadership in knowledge management, intranets, and now AI-enabled search—the conversation goes straight to the operational reality: how people learn, how they share what they know, how they improve, and why many firms fall short. The episode explores the evolving role of AI-augmented KM, the importance of making institutional knowledge searchable, the value of intranets that don’t die on the vine, and how learning management systems give firms a real advantage in consistency and quality.

Todd also breaks down practical strategies for coaching teams, supporting project managers, and turning continuous improvement into a repeatable habit rather than a once-a-year aspiration.

_____

About the KM 3.0 Series

This episode concludes a seven-part, in-depth series created in partnership with Knowledge Architecture, designed to give the AEC industry a comprehensive, modern framework for knowledge management. Across these seven conversations, leaders from operations, digital practice, learning & development, and technology share what’s actually working inside their firms—and how they’re using KM, AI, intranets, and training systems to move from isolated expertise to firm-wide capability.

The result is a robust, openly accessible resource for anyone in AEC looking to build or modernize a KM program. Whether you’re starting from scratch or leveling up an existing initiative, the KM 3.0 series delivers a rare combination of strategic clarity, practical examples, and hard-won lessons from people doing the work every day.

If you’re responsible for digital practice, firm operations, KM, or elevating your team’s skills, this finale ties the whole series together and points toward what’s possible. It’s an in depth look at how firms can work smarter today than they did yesterday using the right systems, culture, and leadership making that future achievable.

To learn more about Todd Henderson and Christopher Parsons, see the full show notes with links at https://trxl.co/214

To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co

_____

Episode Sponsors:

Knowledge Architecture

Knowledge Architecture builds knowledge management software for AEC firms. Our flagship software product is Synthesis, the leading Intranet + AI Search solution for AEC firms. Synthesis integrates with common industry software like Deltek, Unanet, Newforma, and OpenAsset. Founded in 2009, Knowledge Architecture is privately-held, employee-owned, and passionate about co-creating and sharing best practices to advance the state of knowledge management in the AEC industry. Learn more at https://www.knowledge-architecture.com/.

-----

Sign up to become a TRXL member.

• Free members get email notifications when new episodes are released and when new posts are published on TRXL.co
• Paid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL

Provide feedback for this episode at https://trxl.co/feedback