IHSA Safety Podcast24 Juni 2025

The Office of the Worker Adviser (OWA)—Free Support for Ontario Workers

This episode of the IHSA Safety Podcast discusses the Office of the Worker Adviser (OWA) and features Kevin Brown and Kristen Lindsay from Ontario's Office of the Worker Adviser.

The Office of the Worker Adviser is a resource that supports injured Ontario workers and ensures their rights are respected and enforced. The OWA team provides assistance in filing claims and navigating appeals, helping injured workers understand their rights and standing up for fairness. There is no charge for OWA services or any contingency fees, and workers keep all benefits they win.

The OWA has been providing services since 1985, with staff members being mostly lawyers and licensed paralegals. Their staff are recognized as experts within the field and frequently present at law society trainings or the Ontario Bar Association Workers' Compensation section.

Kevin highlights three reasons why OWA is a valuable resource: expertise, accessibility, and effectiveness. People can easily reach an experienced OWA representative quickly for advice through various methods, including email, phone, virtual, and in-person. The wait time for representation services is relatively short—between three and four months. They also have offices throughout the province.

Kevin and Kristen also answer some frequently asked questions from workers, such as advice with return-to-work meetings, understanding medical evidence needed for claims, and how workers’ WSIB benefits relate with other forms of disability benefits like employment insurance and CPP.

Free resources

The Office of the Worker Adviser (OWA)

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