Ep.80 Nah-Dja Tien | Behind the Smiles: The Impact of Employee Satisfaction on Hotel Ratings

Ep.80 Nah-Dja Tien | Behind the Smiles: The Impact of Employee Satisfaction on Hotel Ratings

If considering your employee’s happiness would turn an annual revenue of $750 million dollars, would you try to master it? This recipe has been tried, and it works. Happiness at work is a concept that emphasizes 💕the emotional well-being 🙏and satisfaction of employees in their work environment. On this latest episode of the Schulering HUB podcast, Nah-Dja Tien shares how he built a happy culture at work that turned multiple hotels to TripAdvisor’s 1st spot, and Mauricio Schuler shares ...

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Avsnitt(153)

Why Hospitality Recruiting is Broken, and How to Fix it

Why Hospitality Recruiting is Broken, and How to Fix it

Most hospitality hiring is broken because it looks for the wrong thing. Nicole Antonio Gadsdon argues that the future belongs to leaders who hire for presence, empathy, creativity, and what she calls ...

5 Sep 57min

Why Hospitality Is Not a Job, It is a Lifestyle | A. Burak Ipekci

Why Hospitality Is Not a Job, It is a Lifestyle | A. Burak Ipekci

The Future of Concierge Services in Hospitality Most hotels can sell a room. Very few create a feeling guests remember - and Burak Ipekci explains why the concierge is often the difference between an ...

29 Aug 47min

Hotel Tech Pays More, But Is It Better? | Edouard Clark

Hotel Tech Pays More, But Is It Better? | Edouard Clark

Hotel tech salaries, hiring, and the truth about AI: what hospitality pros need to know before they jump Hotel tech is not one market, one pay scale, or one career path - and if you are a hotelier thi...

8 Aug 55min

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

What do you get when you run a 200-year-old historic hotel in Vienna with 80+ employees representing 26 different nationalities and speaking over 20 languages? You get a beautiful human experiment—and...

20 Juni 49min

Is Emotional Intelligence Hospitality's most important skill?

Is Emotional Intelligence Hospitality's most important skill?

Why is the hospitality industry facing a massive talent exodus? Hint: It’s not just about the long hours or the mediocre pay. It’s a systemic failure of emotional leadership. For decades, the hospital...

14 Juni 40min

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Most hotels keep failing at staff training — but what if the solution is simpler than you think? Sarah Brooks, a top 101 global HR mind, reveals how genuine communication and a focus on core skills ca...

9 Maj 1h 4min

Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

What if I told you that your housekeepers are your best source of insight? In our latest episode, we discuss the invaluable role of housekeepers in understanding guest needs and preferences. Host...

15 Apr 45min

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Are you still selling four walls and a bed? If so, you’re already behind. In this episode of the Schulering HUB Talking Hospitality Podcast, we sit down with Pedro Colaco, CEO of Guestcentric, to d...

28 Mars 42min

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