How Personal AI Agents are set to Transform CX
CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa. In this episode, we consider: Market changes in customer support and how businesses can prepare for them, both physically and...
18 Sep 20247min
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
CX Today's Charlie Mitchell hosts Ashley Griggs, Head of Sales and Strategic Partnerships at ElevateAI by NICE. After an introduction to the NICE ElevateAI, we discuss: How to set up ElevateAIThe GenA...
17 Sep 202425min
The Death of the Pureplay Contact Center Provider
CX Today's Charlie Mitchell hosts Simon Harrison, Founder & CEO of Actionary. They kick-off the conversation by considering: What's driving vendors into CCaaS from adjacent spaces?What impact is this ...
12 Sep 202422min
On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case
CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discussion, he's joined by two industry experts: Michael McC...
9 Sep 202410min
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then: Introduce RingCentral's RingCX platformDiscu...
5 Sep 202412min
Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, i...
29 Aug 202428min
Five Workforce Engagement Metrics You Need to be Tracking
CX Today's Susie Harrison hosts Sam Peters, Head of Customer Success at Assembled, to cover the workplace engagement metrics you need to be tracking. Sam explains his top five and highlights some bonu...
19 Aug 20248min
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. After an introduction to contact center Auto-QA, they discuss three use cases for generative AI (Gen...
30 Juli 202425min
