Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty...
2 Dec 202541min
CX Superheroes podcast - Series 15 Episode 4 - Meet the new role model for CX - Laura Fiacco
Ready to stop being the 'order-taker' and finally sit at the strategic table? In this episode, we journey deep into the data-driven heart of Kiwi, the online travel giant, with their CX Analytics Lead...
25 Okt 202549min
CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
What does it take to embed customer experience into the heart of a business? In this episode of Customer Experience Superheroes, we speak with Paula Brazier Client Experience Director at Foster Denovo...
30 Juli 202540min
CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz
Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitment. Your host, award winning global CX consultant, ...
15 Juli 202550min
CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje
In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership. With a glob...
5 Juni 202549min
CX Superheroes podcast - Series 14 Episode 4 - Human Centric Research - Agnieszka Mroczek - MD at GEKO
As the host of the CX Superheroes I have the privilege of speaking to some of the smartest, progressive and qualified individuals from the world of customer experience. Across the discipline we find w...
8 Maj 202533min
CX Superheroes podcast - Series 14 Episode 3 - Optimising not Commercialising AI - Umberto and Vittorio Padovano
You can not switch on your computer or smart phone without having an AI solution promising to change your ways of working presented to you. So does a topic which is moves from top billing to bargain b...
11 Apr 202534min
