The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu
Grit9 Feb

The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu

Can you scale customer support without burning out agents or frustrating customers?

Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for companies like United Airlines and Porsche.

In this episode, Ping also breaks down the three constraints that shape automation in the real world: conversation complexity, infrastructure debt, and customer demographics.

Guest: Ping Wu, CEO of Cresta

Connect with Ping Wu
X: https://x.com/ping_wu
LinkedIn: https://www.linkedin.com/in/pingwu/

Connect with Joubin
X: https://x.com/Joubinmir
LinkedIn: https://www.linkedin.com/in/joubin-mirzadegan-66186854/
Email: grit@kleinerperkins.com

Follow on LinkedIn:
https://www.linkedin.com/company/kpgrit

Follow on X:
https://x.com/KPGrit

​Learn more about Kleiner Perkins: https://www.kleinerperkins.com/

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(290)

The Sales Framework Every Founder Needs | Mark Roberge

The Sales Framework Every Founder Needs | Mark Roberge

"There's 20 fires going on at every moment in the office and you have enough water to put out four."Mark Roberge shares what it takes to build and scale a company, from finding product-market fit to k...

13 Juli 1h 22min

Airwallex's Jack Zhang on Fintech, Failure, and Growth

Airwallex's Jack Zhang on Fintech, Failure, and Growth

In 2020, Airwallex lost nearly half its revenue overnight. Today it's worth $11 billion.Jack Zhang reflects on the decisions that kept the company alive, raising capital during uncertainty, and leadin...

29 Juni 1h 11min

Why 80% of the Fortune 100 Chose Qualtrics | Ryan Smith

Why 80% of the Fortune 100 Chose Qualtrics | Ryan Smith

AI may change software overnight, but company building still takes time.Ryan Smith explains why, despite the pace of AI, “the race is going to be way longer than anyone thinks.”He reflects on Qualtric...

15 Juni 1h 12min

What It Takes to Build Software for 171,000+ Restaurants | Aman Narang

What It Takes to Build Software for 171,000+ Restaurants | Aman Narang

Great software companies often come from understanding pain points at a very deep level.On Grit, Aman Narang shares how Toast built trust with 171,000+ restaurant operators by helping restaurants mana...

1 Juni 1h 17min

What It Takes to Build a Generational Company | Anduril’s Trae Stephens

What It Takes to Build a Generational Company | Anduril’s Trae Stephens

Founder quality becomes more important as startups become easier to build.Trae Stephens, co-founder of Anduril and partner at Founders Fund, has spent years backing founders with strong conviction, in...

18 Maj 56min

How AIG Is Reinventing Insurance With AI | Peter Zaffino

How AIG Is Reinventing Insurance With AI | Peter Zaffino

What does it take to run a company where the business is risk itself?In conversation with Joubin Mirzadegan, Peter Zaffino shares what the role demands at AIG, including high stakes decisions, constan...

4 Maj 56min

From Airbnb to Linear: How Karri Saarinen Redefined Product Design

From Airbnb to Linear: How Karri Saarinen Redefined Product Design

In a market that hadn’t changed in decades, Linear didn’t win by being faster. They won by being more thoughtful.Karri Saarinen helped shape design at Airbnb and Coinbase before building Linear around...

20 Apr 1h 17min

How Kevin Mandia Built the Most Trusted Name in Cybersecurity

How Kevin Mandia Built the Most Trusted Name in Cybersecurity

What does security look like when attackers use AI better than you do?Armadin recently raised $200M to build for the “attacker of the future,” where attacks are autonomous and harder to contain.On the...

6 Apr 1h 2min

Populärt inom Business & ekonomi

badfluence
framgangspodden
dynastin
varvet
rss-borsens-finest
uppgang-och-fall
svd-tech-brief
avanzapodden
rss-inga-dumma-fragor-om-pengar
fill-or-kill
rss-dagen-med-di
tabberaset
rikatillsammans-om-privatekonomi-rikedom-i-livet
borslunch-2
borsmorgon
rss-veckans-trade
rss-kort-lang-analyspodden-fran-di
bathina-en-podcast
rss-dominoeffekten
rss-hos-psykologen