Adapting and Thriving: Inside the World of Penn Station East Coast Subs

Adapting and Thriving: Inside the World of Penn Station East Coast Subs

In this episode, we engage with Craig Dunaway, Chief Operating Officer of Penn Station East Coast Subs, to explore the strategic nuances of QSR leadership. With over 24 years in the sector, Craig brings a wealth of knowledge, particularly in managing a successful franchise network. The discussion revolves around the importance of detailed financial management, operational efficiency, and adaptability in a rapidly changing industry. Craig offers a detailed account of how Penn Station responded to the COVID-19 pandemic, highlighting the shift to digital and third-party delivery platforms. He also touches on the integration of AI in customer service and the future trajectory of technology in QSRs.

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Avsnitt(70)

Operationalizing Security in Hiring Tech

Operationalizing Security in Hiring Tech

In this special episode of the LANDED podcast, CEO Vivian speaks with Vladik Rikhter, cofounder of Watchpoint Labs, about the critical importance of security in hiring processes. They discuss common b...

23 Sep 202524min

Reinventing a Legacy: Employer Branding, Innovation, and People-Driven Tech

Reinventing a Legacy: Employer Branding, Innovation, and People-Driven Tech

In this episode, LANDED CEO Vivian Wang sits down with Amanda Hyde, SVP of Operations at Krystal, to talk all things people, leadership, and culture. Amanda shares lessons from her journey in restaura...

23 Apr 202532min

Empowering Women in Franchising: Leadership, Resilience, and Innovation with Kelly Gray of Hot Head Burritos

Empowering Women in Franchising: Leadership, Resilience, and Innovation with Kelly Gray of Hot Head Burritos

In this episode of Fast Casual, host Miranda Copjec speaks with Kelly Gray, VP and Co-Owner of Hot Head Burritos, about her journey from commercial real estate to restaurant leadership. They discuss t...

10 Apr 202539min

Legal Insights on AI in Restaurant Hiring with Sarah Kaehler and Alexei Leonard

Legal Insights on AI in Restaurant Hiring with Sarah Kaehler and Alexei Leonard

In this episode, Miranda Copjec chats with Sarah Kaehler and Alexei Leonard, Partners at Golenblock, to discuss the intersection of AI technology and recruitment law in the hospitality industry. They ...

15 Jan 202544min

Building Luxury Hospitality Success While Preserving a Family-Centered Culture with Grey Raines

Building Luxury Hospitality Success While Preserving a Family-Centered Culture with Grey Raines

In this conversation, LANDED's Miranda Copjec interviews Gray Raines, managing partner of Raines Hospitality, discussing the growth of the family business, the importance of maintaining a strong compa...

11 Dec 202442min

Building Biscuit Belly with Visionary Lauren Coulter

Building Biscuit Belly with Visionary Lauren Coulter

In this episode of Fast Casual, LANDED's Miranda Copjec interviews Lauren Coulter, owner of Biscuit Belly, discussing her unique journey from pharmacy to the restaurant industry. Lauren shares insight...

4 Dec 202445min

Innovative Recruitment Strategies & Leadership with Jamie Starner

Innovative Recruitment Strategies & Leadership with Jamie Starner

In this episode of Fast Casual, host Miranda Copjec speaks with Jamie Starner, a seasoned leader in talent acquisition. They discuss Jamie's transition from the hospitality industry to the beverage se...

22 Nov 202437min

Operational Excellence: Innovative Strategies from a Regional Leader

Operational Excellence: Innovative Strategies from a Regional Leader

In this episode of Fast Casual, host Miranda Copjec interviews Mark Hauder, Regional Director of Operations at Hoogland Restaurant Group. Mark shares his extensive experience in the pizza industry, di...

6 Nov 202442min

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