#542: How AI Fixes 77% of Support Issues

Is AI replacing network engineers? Liz Centoni (Cisco EVP) reveals how Agentic AI is transforming Cisco TAC and network automation. Discover why 77% of support cases are now handled by AI and what this means for your career in 2025. A big thank you to Cisco for sponsoring this video and for sponsoring my trip to Cisco Partner Summit San Diego 2025 // Liz Centoni SOCIAL// LinkedIn: / lizcentoni // David's SOCIAL // Discord: discord.com/invite/usKSyzb Twitter: www.twitter.com/davidbombal Instagram: www.instagram.com/davidbombal LinkedIn: www.linkedin.com/in/davidbombal Facebook: www.facebook.com/davidbombal.co TikTok: tiktok.com/@davidbombal YouTube: / @davidbombal Spotify: open.spotify.com/show/3f6k6gE... SoundCloud: / davidbombal Apple Podcast: podcasts.apple.com/us/podcast... // MY STUFF // https://www.amazon.com/shop/davidbombal // SPONSORS // Interested in sponsoring my videos? Reach out to my team here: sponsors@davidbombal.com // MENU // 0:00 - Coming Up 01:08 - Intro 01:28 - Customer Experience 02:01 - Cisco TAC 02:42 - AI & Agentic AI 05:13 - Usage of Agents 07:15 - Will AI Take Jobs Away? 09:18 - Intelligent Call Routing 13:20 - Challenges with Agents 16:57 - Quantum Computing 18:03 - Liz's Advice for the Youth 19:32 - Conclusion Please note that links listed may be affiliate links and provide me with a small percentage/kickback should you use them to purchase any of the items listed or recommended. Thank you for supporting me and this channel! Disclaimer: This video is for educational purposes only. #ai #agenticai #quantumcomputing

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