Clickthrough: A Total User Experience Podcast28 Jan

Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders

Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience. But with workforce reductions and budget cuts across federal healthcare agencies, managing costs and expectations while still delivering on the mission has never been more difficult. However, according to the panel of experts on the new Clickthrough podcast episode, by unlocking the power of AI at scale, federal healthcare leaders can not only manage these challenges but can deliver real change to all stakeholders.

In this episode, host, Hillary Fredrick is joined by Maximus federal health expert and Managing Director, Corinna Dan, and Karen Hay, Population & Public Health Industry Advisor at Salesforce. Together they discuss how technologies like Agentforce and Agentic AI are accelerating modernization, improving beneficiary experience, and helping agencies meet mission needs with greater speed, accuracy, and efficiency.

While these changes cannot happen without technology and the rapid advancements in AI, Dan and Hay stress the importance of placing humans at the center of transformational change. Using the core tenets of human-centered design as the foundation, Dan and Hay shared that while what AI can do is important, what matters most is how it can work with human stakeholders to support better decisions, better outcomes, and a better experience for all.

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Avsnitt(22)

The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery

Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations ab...

5 Mars 19min

Pathways to Modernizing Citizen Engagement: The Role of AI

Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone are the days ...

3 Mars 19min

Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense

In the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense,...

28 Jan 20min

Digital Transformation for the Defense Community: Part 1

The Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet...

21 Jan 21min

Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience

Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these ...

30 Okt 202526min

Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights

Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their ser...

10 Sep 202514min

Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration

What do hackathons have to do with national defense? More than you might think.In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maxi...

15 Juli 202519min