Let Clients Book Tours From the Itinerary

Episode Overview:In this episode, the Tern team covers big February updates: Project Expedition tours (now with reviews and client self-booking), the new FAYE insurance integration, major commission reconciliation improvements, an email deliverability checker for your domain, plus AI upgrades and new closed betas.

Episode Topics: (00:00) What’s new this week

Tours, insurance, reconciliation, email deliverability, AI, and betas.

(00:52) Molly’s QA week

Testing complex itemized package pricing and host reconciliation.

(03:47) Brad’s focus

Transfer quoting in Tern and scaling design with AI.

(06:06) David’s update

Now PMing the AI team and pushing faster internal workflows.

(08:18) Project Expedition upgrades

Tour ratings and reviews now visible in Tern.

(10:34) Clients can browse and book tours

A toggle lets clients shop and book tours from their itinerary.

(14:29) Commission reconciliation improvements

Better statement auditing and clearer unclaimed handling.

(18:28) Suggested matches for unclaimed bookings

Faster claiming with confirmation-number matching.

(23:47) New insurance partner: FAYE (beta)

Get quotes in Tern and auto-book after authorization.

(26:47) Quality of life updates

Forms, flights, templates, packages, and commission table upgrades.

(31:03) AI improvements

Better destination guides and packing lists.

(32:35) Tip: email deliverability warnings

New settings view surfaces domain configuration issues.

(35:50) Closed betas

Itemized package pricing, host reconciliation, and an AI note taker.

Show Highlights:

Clients can book tours from the itinerary in one flow

Suggested matches speed up unclaimed commission tracking

FAYE insurance quotes and booking are now live in beta

New domain checks help prevent emails landing in spam