Ep 4: Why marketers are turning to mail to deliver cut-through with Ellie Norman

Ep 4: Why marketers are turning to mail to deliver cut-through with Ellie Norman

How does mail marketing make an impact in the world of sport?

Get ready to find out as Ellie Norman, former CCO at Manchester United, joins Rory Sutherland to unpack the power of mail.

Their fascinating exchange covers:

  • Ellie’s career journey working with Honda, Virgin Media and Formula 1
  • How direct mail’s tactility can elicit emotional reactions and build positive brand relationships
  • A real-life success story with mail from Cunard
  • Why behavioural science can shape our marketing strategies

To hear how mail offers huge opportunities to disrupt audiences as part of your marketing mix, listen to the full episode.


00:00 Intro

01:08 Ellie’s marketing journey from a below the line agency to Formula 1

01:56 Working with mail at Honda and Virgin Media

03:26 Ellie’s example of direct mail – Cunard’s luxury cruise ship mail pack

5:58 Behavioural science – why reciprocation bias is important in marketing

06:42 Why Rory and Ellie think we will see a renaissance of direct mail

08:03 Outro

Ellie Norman is an inspirational marketing leader with a proven track record in brand building and customer impact.

She’s experienced in managing global brands, across fast-paced, consumer-driven sectors including media, telco, automotive, and sports entertainment.

Follow Ellie.

LinkedIn - https://www.linkedin.com/in/ellietory/

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/Ellie-Norman-Manchester-United

YouTube - https://youtu.be/mrc8NBJuBUE

Want to see how mail gets real results? Follow us for fresh marketing inspiration and real-life examples of mail in action. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Avsnitt(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?   That’s because he’s seen how it wins the attention eco...

18 Maj 28min

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

12 Mars 22min

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Mars 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.    Together...

11 Feb 13min

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

28 Jan 20min

Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

13 Jan 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Dec 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

28 Nov 202521min

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