[Foundations] Be All the More Human - Flux Superpower (During)

[Foundations] Be All the More Human - Flux Superpower (During)

Professor Jones explores the final of three “flux superpowers” drawn from April Rinne’s book Flux: “Be All the More Human.” He challenges interns to embrace technology not as a replacement for people, but as a tool to enhance empathy, emotional intelligence, and meaningful service. A powerful reminder that high tech and high touch must go hand in hand in hospitality. Key Takeaways: Interns must understand that technology is a tool, not a substitute for the human element — service still depend...

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Avsnitt(31)

[Alumni Voices] Megan Reissig - Director of Event Planning at W Seattle

[Alumni Voices] Megan Reissig - Director of Event Planning at W Seattle

Megan Reissig, Director of Event Planning at W Seattle, shares how multiple internships across hotels and destination marketing helped shape her career path in hospitality. From front desk operations ...

26 Maj 19min

[Alumni Voices] Nicholas Ong - Manager, Revenue Strategy Field Support (APEC) at Marriott International

[Alumni Voices] Nicholas Ong - Manager, Revenue Strategy Field Support (APEC) at Marriott International

Nicholas Ong, Manager of Revenue Strategy & Field Support (APEC) at Marriott International, shares how his internship journey—from hotel operations to STR data analytics—shaped a career in revenue man...

5 Maj 24min

[Alumni Voices] Francisco Carrasco - Vice President of Sales at FXAIR

[Alumni Voices] Francisco Carrasco - Vice President of Sales at FXAIR

Francisco Carrasco, Vice President of Sales at FXAIR and proud SF State alumnus, shares how a foundation in hospitality led to success in luxury aviation. From internships at Four Seasons and Ritz-Car...

14 Apr 24min

[Alumni Voices] Christina Tang -Senior Human Resources Manager at Hyatt Regency San Francisco Downtown SOMA

[Alumni Voices] Christina Tang -Senior Human Resources Manager at Hyatt Regency San Francisco Downtown SOMA

Christina Tang, Senior Human Resources Manager at the Hyatt Regency San Francisco Downtown SOMA, shares her journey from hospitality student at San Francisco State University to a long-standing HR lea...

24 Mars 19min

Introduction and Tips

Introduction and Tips

If this is your first time to the IOI podcast, it is recommended you start with this episode

23 Mars 2min

[Alumni Voices] Samion Ong - Sales Manager - Associations at Marina Bay Sands, Singapore

[Alumni Voices] Samion Ong - Sales Manager - Associations at Marina Bay Sands, Singapore

Simeon Ong, Sales Manager for Associations at Marina Bay Sands, shares how an eight-month internship gave him full MICE-industry exposure, built his confidence, and ultimately shaped his career path i...

3 Mars 22min

[Alumni Voices] Denise Lim - Global Partner Marketing Manager at SAP Singapore

[Alumni Voices] Denise Lim - Global Partner Marketing Manager at SAP Singapore

Denise Lim, Global Partner Marketing Manager at SAP Singapore, shares with me in this Alumni Voices episode how her internships in events management became stepping-stones to a career in technology ev...

17 Feb 31min

[Alumni Voices] Jeanne Hizon - Director of Sales at the Kimpton Hotel Enzo

[Alumni Voices] Jeanne Hizon - Director of Sales at the Kimpton Hotel Enzo

In this episode of Alumni Voices, I talk with Jeanne Hizon, Director of Sales at the Kimpton Hotel Enso in San Francisco. Jeanne shares how curiosity, relationship-building, and adaptability helped he...

3 Feb 20min

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