AI in Contact Centers: Balancing Automation and the Human Touch

AI in Contact Centers: Balancing Automation and the Human Touch

The artificial intelligence revolution in contact centers is far more nuanced and powerful than most people realize. Gone are the days of rigid, rule-based systems that frustrate customers with scripted responses. Today's AI leverages natural language understanding and machine learning to grasp context, sentiment, and intent—creating remarkably human-like interactions that anticipate needs before they're even expressed. Anu Vijayashakar, Practice Director for Collaboration at Iron Bow Techno...

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Avsnitt(23)

The Future of Defense Tech — Readiness, Resilience, and the 2026 Mission

The Future of Defense Tech — Readiness, Resilience, and the 2026 Mission

In this episode of Tech in Translation, Iron Bow’s Rob Watson, General Manager of DoW Sales, and Andrew D’Ippolito, Vice President of Business Development, DoW, explore the defense technology landscap...

18 Sep 32min

What is Post Quantum Cryptography?

What is Post Quantum Cryptography?

In this episode of Tech in Translation, Eugene McCall, Vice President of Strategy and Architecture and Keith Stacy, Managing Director of Networking at Iron Bow, explain post-quantum cryptography (PQC)...

25 Aug 29min

Enterprise Security

Enterprise Security

In this episode of Tech in Translation, we hear from Cory Jackson, Managing Director of Cybersecurity at Iron Bow Technologies, and Blake Babila, Director of U.S. Commercial Security Sales at Cisco, a...

30 Juli 21min

Unpacking Cisco Live

Unpacking Cisco Live

In this episode of Tech in Translation, we unpack the biggest announcements and emerging technology trends from Cisco Live 2026, exploring how AI, cybersecurity, networking, and infrastructure are res...

25 Juni 23min

Translating CSfC: Building Secure Infrastructure for a Quantum Future

Translating CSfC: Building Secure Infrastructure for a Quantum Future

In this episode of Tech in Translation, we explore how NSA Commercial Solutions for Classified (CSfC) is reshaping secure infrastructure for the quantum era. Our experts, Keith Stacy, Managing Direct...

21 Maj 25min

Innovation in Action — How Iron Bow and Cisco Are Transforming Emergency Response

Innovation in Action — How Iron Bow and Cisco Are Transforming Emergency Response

When the Federal Ray Baum Act Phase 2 mandated precise location tracking for emergency calls, organizations across healthcare, education, and government sectors faced a daunting compliance challenge. ...

23 Apr 28min

Why Managed Cyber Services Are the Future of Cyber Defense

Why Managed Cyber Services Are the Future of Cyber Defense

In an evolving threat landscape, many organizations are moving from in-house cybersecurity teams to co-managed or fully managed cybersecurity models. In this episode of Tech in Translation, we break d...

24 Mars 27min

Every Month is Cybersecurity Month: Staying Ahead of Evolving Threats

Every Month is Cybersecurity Month: Staying Ahead of Evolving Threats

Cybersecurity Awareness Month may only come once a year—but today’s threats don’t follow a calendar. In this episode of Tech in Translation, we unpack why every month needs to be cybersecurity month a...

8 Dec 202519min

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