Optometry: The Ultimate O.D.21 Jan 2021

3 Areas Your Staff Has to Own in Your Practice - E28

3 Areas Your Staff Has to Own in Your Practice - E28

Highlights from this episode:

3 Areas Your Staff Has to Own in Your Practice (00:52)

Office Talk: Learning experiences with sclerals (11:59)

Closing Thought: The Dunning-Krueger Effect (22:43)

Your staff really is the tip of the spear in your practice. Patients deal with them before AND after you so you want to make sure those interactions go smoothly. In this episode I give you 3 areas that your staff needs to own and be rock stars at to give great patient experiences, not to mention making your life easier AND helping them feel valued in their positions. (00:52)

I have had 5 scleral fits so far and I have learned A TON! Today I'm going through some of the patients that were not home runs initially, what happened, and how I handled it. Don't miss this segment if you are at all looking into fitting scleral lenses in your practice! (11:59)

We are all very familiar with bell-curves right? Well, in today's closing thought I explain the Dunning-Krueger effect and how we need to understand how it works and applies to us in our lives and more specifically when adding a specialty to the practice. (22:43)

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