When to Say Sorry and When to Stand Firm

When to Say Sorry and When to Stand Firm

In this episode of the Traveling Groomers Podcast, join hosts Mary Oquendo and Chris as they dive into the nuances of client communication in the grooming industry. This episode explores when and how to apologize—or not—when interacting with clients, often under complicated circumstances. Mary and Chris share insightful anecdotes, like when a misunderstanding with a client's pet's grooming led to unexpectedly positive outcomes, despite initial hiccups. They also highlight how effective communication can help manage expectations and prevent conflicts, offering listeners actionable strategies to improve their business interactions. Plus, they discuss the importance of detailed check-ins and thorough documentation to mitigate potential issues. Whether you're a mobile groomer, pet stylist, or just interested in the ins and outs of client relations, grab your travel mugs and hop aboard for some enlightening discussions!

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Avsnitt(339)

Building Brands And Breaking Boundaries With Loren Mesquita

Building Brands And Breaking Boundaries With Loren Mesquita

From the vaults of the Traveling Groomers Podcast, Chris Anthony and Mary Oquendo are joined by the dynamic Loren Mesquita for a lively and insightful conversation recorded in 2025. Loren shares her j...

12 Aug 1h 14min

Exploring Korean Grooming Education and Travel with Stephanie Calhoun

Exploring Korean Grooming Education and Travel with Stephanie Calhoun

In this episode of the Traveling Groomers Podcast, the conversation focuses on sharing lessons and experiences from mobile and house call grooming, with a special spotlight on international grooming e...

29 Juli 1h 11min

Addressing Moral Injury In The Pet Care Industry

Addressing Moral Injury In The Pet Care Industry

Welcome back to Healthy, Wealthy, And Wise! In today’s thought-provoking episode, we dive into a topic not often discussed within the pet care industry: the moral injury fueling burnout among groomers...

15 Juli 31min

Being A Light In Grooming When Social Media Shows The Dark Side

Being A Light In Grooming When Social Media Shows The Dark Side

Welcome aboard, fellow groomers, pet stylists, and canine cosmetologists! In this episode of the Traveling Groomers Podcast, hosts Chris Anthony and Mary Oquendo are joined by special guest Angie Coat...

15 Juli 1h 24min

Breaking Down Trade Show Complaints

Breaking Down Trade Show Complaints

Welcome aboard, fellow groomers, pet stylists, and canine cosmetologists! In this episode of the Traveling Groomers Podcast, Chris Anthony and Mary Oquendo dive into the whirlwind world of grooming tr...

1 Juli 1h 3min

Rest, Recharge, Repeat

Rest, Recharge, Repeat

Welcome to Healthy, Wealthy, and Wise, Mary Oquendo and Michelle Knowles dive into the crucial importance of self-care for pet professionals—from taking real vacations to prioritizing nutrition and pe...

24 Juni 28min

Brand Ambassadors And New Directions

Brand Ambassadors And New Directions

Welcome aboard, groomers and pet professionals! In this episode of the Traveling Groomers Podcast, Chris Anthony and Mary Oquendo dive into the realities of brand ambassadorship and sponsorship in the...

17 Juni 1h 1min

Prioritizing Dog Wellness Over Perfection in Grooming

Prioritizing Dog Wellness Over Perfection in Grooming

Welcome back to another episode of "Healthy, Wealthy, And Wise"! In today's discussion, Michelle Knowles leads a heartfelt conversation about redefining what success looks like in the grooming industr...

10 Juni 31min

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