Get Out of Wrap - Contact Centre Chat27 Mars

#257 - Lisa Dolan - Happy employees = Better business

What does it really take to build a workplace where people thrive? Lisa Dolan, Regional VP of Employee Experience at Teleperformance, has spent over a decade proving that happy employees aren't just a nice-to-have — they're your biggest competitive advantage.

In this episode, Martin is joined by Lisa to explore her fascinating career journey — from frontline agent to leading employee experience across a 25,000-person region spanning the UK, Ireland, South Africa, Kenya, Nigeria, and Ghana.

They cover:

Why Lisa never expected to find her calling in employee experience — and how a "corner of the desk" role changed everything
The power of truly listening to employees (and why closing the feedback loop is critical)
How TP is investing in emotional intelligence with EI coaching, brain profiling, and "leading with heart"
Communicating across five generations — from a 17-year-old to an 84-year-old — in the same workforce
The creation of TP Women, tackling the leadership gender gap, and the upcoming Empower Her development program
Why AI and automation are actually making human connection more important — not less
How Lisa saved 40 hours a week using Microsoft Copilot (and what she does with that time instead)

Whether you're a team leader, an HR professional, or someone who cares about building better workplaces, Lisa's energy, practical wisdom, and genuine passion for people will leave you inspired.

Connect with Lisa on LinkedIn to continue the conversation.

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Avsnitt(266)

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