How to build EQ as a Product Leader - Pippa Topp (CPO, giffgaff)

How to build EQ as a Product Leader - Pippa Topp (CPO, giffgaff)

Pippa Topp, Chief Product Officer at giffgaff, joins Lily and Randy to talk about emotional intelligence in product teams — what it is, how it develops, and why it matters for leadership. The conversation covers recognising defensiveness as an EQ signal, the conscious competence model, applying empathy inward as well as outward, and how to cultivate a culture of reflection across a product org. Pippa also shares her own journey from judgement to over-empathy to finding the balance, and makes ...

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Avsnitt(397)

What OpenAI taught me to unlearn —  Blaine Billingsley (OpenAI, Slack, YouTube, Airbnb)

What OpenAI taught me to unlearn — Blaine Billingsley (OpenAI, Slack, YouTube, Airbnb)

Blaine Billingsley is a Member of Technical Design Staff at OpenAI whose path into the field ran through music composition, spare-change website work at college, and a decade across Gmail, Airbnb, You...

12 Aug 55min

What your developers aren't telling you - Cat Hicks (Psychologist)

What your developers aren't telling you - Cat Hicks (Psychologist)

Dr Cat Hicks is a psychological scientist and the founder of Catharsis, a human-centred research consultancy that works with engineering organisations. After self-funding her first open-access study i...

5 Aug 49min

The new manifesto for product builders - Faith Forster (Chief Product Officer)

The new manifesto for product builders - Faith Forster (Chief Product Officer)

Faith Forster has spent 15 years in product leadership. She was VP of product at Dex, acquired for approximately $600 million, and went on to serve as CPO at Legal, a payments and compliance platform....

29 Juli 44min

5 human signals AI won't replicate - Sarah McDevitt (Hubspot)

5 human signals AI won't replicate - Sarah McDevitt (Hubspot)

Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestr...

22 Juli 43min

Building trust pays off - Simonetta Batteiger (Product Leadership Coach)

Building trust pays off - Simonetta Batteiger (Product Leadership Coach)

Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestr...

15 Juli 36min

Why is product so hard? - Charity Ibhadon (Global Product Director, WPP)

Why is product so hard? - Charity Ibhadon (Global Product Director, WPP)

Charity Ibhadon is a Global Product Director at WPP, where she leads the development of an AI marketing tool. With 15 years in product — including three formative years at ASOS during its high-growth ...

8 Juli 27min

Move fast and DON'T break things - Vonny Laing (UX Lead, Student Loans Company)

Move fast and DON'T break things - Vonny Laing (UX Lead, Student Loans Company)

Vonny Laing is a user-centred design lead at the Student Loans Company, part of the UK government, where she oversees a service used by millions of people at every stage of their higher education jour...

1 Juli 42min

A deep dive into the state of product in 2026 — Emily Tate (VP Product)

A deep dive into the state of product in 2026 — Emily Tate (VP Product)

Recorded live at #mtpcon London, Lily sits down with Emily Tate — former MD of Mind the Product for a broad debrief on the day's themes. They cover why product and design may matter more in an AI worl...

24 Juni 34min

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