The Cultural Power of Customer Loyalty: Giant Eagle's Heather Feather

The Cultural Power of Customer Loyalty: Giant Eagle's Heather Feather

"I always say that the perks program is cultural in our markets," says Heather Feather, Senior Director for Digital, E-commerce, and Retail Media at Giant Eagle.

That deep loyalty engagement across 4 million households — which yields a 90%+ in-store scan rate — is the engine behind Leap, Giant Eagle's retail media network. With 95 years of community roots and a loyalty program customers plan their lives around, Giant Eagle brings a unique perspective to the retail media conversation.

Heather joins host James Kotecki to discuss

  • The omni-channel customer journey: from digital discovery to in-store reinforcement to checkout measurement
  • Bringing merchandising and marketing together
  • Expanding retail media in health, beauty & wellness
  • Building Leap with integrated partners
  • Community connection — from storm relief to the NFL Draft to HBO’s “The Pitt”

Learn more about Looma:

https://theloomaproject.com/


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Avsnitt(18)

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"Commerce and retail media is becoming the underlying fabric of the entire media ecosystem,” says Jason Colon, Executive Vice President, Commerce Media at Horizon Commerce. “These are data signals tha...

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Fewer Humans, More Humanity: Havas CX's Arthur Fullerton on the Future of In-Store Experience

"Attention is not the same as value. I think oftentimes retail media optimizes for exposure and attention. CX optimizes for usefulness."That's Arthur Fullerton, Global Chief Technology Officer at Hava...

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Think Digital Is Messy? Try the Real World. IAB's Collin Colburn on In-Store Retail Media

Think Digital Is Messy? Try the Real World. IAB's Collin Colburn on In-Store Retail Media

"You think digital's messy? Physical's even more messy." That's how Collin Colburn, Vice President of Commerce and Retail Media at the Interactive Advertising Bureau (IAB), sums up the challenge of bu...

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If You Know the Cart, You Know the Heart: Kroger Precision Marketing's Christine Foster

"If you know the cart, you know the heart," says Christine Foster, Group Vice President of Commercial Strategy and Operations at Kroger Precision Marketing.She believes grocery shopping is uniquely pe...

12 Maj 26min

Retail Media is Not a Banana: ADUSA’s Bobby Watts

Retail Media is Not a Banana: ADUSA’s Bobby Watts

"Bananas are the number one selling item in grocery," says Bobby Watts, SVP of Ad Retail Media, Digital Merch, and Marketing at Ahold Delhaize USA."But selling media and working with advertisers and w...

17 Feb 32min

It's Not About Impressions: Uber Advertising's Jess Shuraleff on the Journey to Engagement

It's Not About Impressions: Uber Advertising's Jess Shuraleff on the Journey to Engagement

“That connection with consumers we're seeing across the industry - it's no longer about impressions, it's really about engagement.”Sometimes the customer journey is literally a trip in a car on the wa...

6 Jan 31min

Brick and Mortar's Digital Superpower

Brick and Mortar's Digital Superpower

“Counterintuitively,” says Swiftly co-founder and Chief Technology Officer Sean Turner, “brick and mortar stores have a superpower when it comes to driving digital engagement.”https://theloomaproject....

18 Nov 202530min

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