Amas Talks Podcast6 Nov 2023

Customer Service & Life Lessons with Bob Furniss

- Bob: I heard a rumor that you retired to your beach house. Is this true? I've been in the customer service industry for my whole life. I may announce some stuff in the next couple of months. Redoing Bobfurniss.com . If the listeners want more details, go to my LinkedIn Bob Furniss.

- The best and worst customer service experiences include Ally Bank and Best Buy. Consistency is one of the most important things to a customer. Best Buy has incentivized their people to care about the things that matter to the consumer.

- "I've got an old car that I hardly ever drive, but you get the warranty. So I called the Audi dealership, and the best part of the experience was I'm like, this dealership is like 15 miles, " he says, "If I ever have another recall, you guys will be the first and I call."

- The Contact Center Show is in the off season. The thing I am most excited about is unleashing a retired Bob on the world. The takes you're going to hear from me will change. I'm excited about an unrestricted Bob.

- Bob: What I'm excited about is if you're a photographer, it's to open the aperture. Sometimes in service we leave the shutter open too long and our processes blur. What I want us to do is to open that aperture and talk about quality in a retail environment.

- Bob: If you have a writing habit, it really does help you understand yourself. The new season of the Contact Center Show launches the first week of November. Get ready to watch Bob annihilate Bob every week.

For More Info, visit " amastalks.com "

For Get to know BOB, " https://www.linkedin.com/in/bobfurniss "

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