Empathetic Excellence: Why Competence, Merit, and Empathy Are the Only Formula For Keeping Your Best People

Empathetic Excellence: Why Competence, Merit, and Empathy Are the Only Formula For Keeping Your Best People

April 22, 2026: What does it actually take to build an organization where people perform at their best? In this episode, I'm breaking down what I call Empathetic Excellence — and it comes down to three things: competence, merit, and empathy. Not one of them. All three. I share two stories that have stayed with me — one about my daughter Naomi on the tennis court, and one about my father's first job in America — that I think capture this better than any research study could. I also get into why calling meritocracy a myth is a trap, what two dystopian novels from the 1950s and 60s can teach us about the workplace today, and why the diversity conversation inside organizations needs to shift from what people look like to how they think. If you lead people — or want to — this episode is for you.

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Zuckerberg Admits Meta's Layoffs Are About AI Costs, Not AI Replacing Workers

Zuckerberg Admits Meta's Layoffs Are About AI Costs, Not AI Replacing Workers

May 1, 2026: Mark Zuckerberg admits in an all-hands meeting that Meta's 8,000 layoffs aren't because AI is replacing workers — they're because AI infrastructure is expensive, and compute won the budge...

1 Maj 36min

AI Wiped a Database in 9 Seconds, Candidates Are Rejecting AI Interviews, and Citi Builds an Agentic OS

AI Wiped a Database in 9 Seconds, Candidates Are Rejecting AI Interviews, and Citi Builds an Agentic OS

April 30, 2026: A Claude-powered AI coding agent wipes a company's entire production database and all backups in nine seconds — then produces a written confession. Employers deploying AI job interview...

30 Apr 26min

The 4-Day Workweek: Why the Business Case Doesn't Hold Up and Won't Anytime Soon

The 4-Day Workweek: Why the Business Case Doesn't Hold Up and Won't Anytime Soon

April 29, 2026: Bill Gates is predicting a 2-day workweek. Jamie Dimon says 3.5. Eric Yuan, the CEO of Zoom, says 5 days is over. Fortune just amplified a major study claiming we waste a full day ever...

29 Apr 51min

Amazon Killed the Job Interview, OpenAI Is Missing Its Targets, and AI Still Costs More Than Your Employees

Amazon Killed the Job Interview, OpenAI Is Missing Its Targets, and AI Still Costs More Than Your Employees

April 28, 2026: The AI productivity promise is running into reality — and today's numbers don't lie. Amazon just launched an AI system that conducts job interviews without any human involvement, packa...

28 Apr 49min

Why Most Companies Collapse Under Change | Sue Davies, CHRO of Markel

Why Most Companies Collapse Under Change | Sue Davies, CHRO of Markel

It feels like we are on a fast treadmill because technology and AI are changing work so quickly. It is hard to stay ahead when old ways of doing things no longer work in this new, advanced digital wor...

27 Apr 56min

College Hiring is Back, Meta & Microsoft Cut Headcount, & Tokenmaxxing is the New Trend

College Hiring is Back, Meta & Microsoft Cut Headcount, & Tokenmaxxing is the New Trend

April 24, 2026:  The Wall Street Journal reports entry-level hiring is rebounding — but IBM's HR chief says AI can already do almost everything those jobs used to require, and ZipRecruiter's data sho...

24 Apr 36min

GPT-5.5 is Live, Law Firm Uses AI That Hallucinates, & Communities Revolt Against Data Centers

GPT-5.5 is Live, Law Firm Uses AI That Hallucinates, & Communities Revolt Against Data Centers

April 23, 2026: OpenAI released GPT-5.5 today — its second major model in six weeks. But while the software accelerates, the physical infrastructure powering it is triggering gunfire at council member...

23 Apr 41min

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