The Business of Learning, Episode 96: Training the Frontline Workforce

The Business of Learning, Episode 96: Training the Frontline Workforce

Frontline workers are the backbone of many organizations, and their learning needs require approaches that are both flexible and job-relevant. With limited time, inconsistent access to technology and constantly shifting demands, traditional training approaches don’t always stick. So, how can L&D better support this critical audience?

In this episode of The Business of Learning, we spoke with JD Dillon, advisor, speaker and author of “The Frontline Enablement Playbook” and “The Modern Learning Ecosystem,” to explore how organizations can rethink training for front-line employees and embed learning into the flow of work.

Tune in now for insights on:

  • Why traditional training often fails front-line workers — and what to do instead
  • How to design learning that fits seamlessly into the flow of work
  • The critical role managers play in reinforcing learning and driving real behavior change

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The Business of Learning, Special Episode: A CLO’s Look at L&D in the Future of Work

The Business of Learning, Special Episode: A CLO’s Look at L&D in the Future of Work

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The Business of Learning, Episode 95: Navigating Imposter Syndrome as an L&D Leader

The Business of Learning, Episode 95: Navigating Imposter Syndrome as an L&D Leader

Imposter syndrome can quietly undermine even the most accomplished L&D professionals, causing self-doubt, hesitation and stress in day-to-day work. But what does it really look like in training and de...

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The Business of Learning, Episode 94:  Developing Emotionally Intelligent Leaders in the Age of AI

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Emotional intelligence is becoming increasingly critical for leaders, especially in workplaces shaped by artificial intelligence (AI) and rapid technological change. But what does it actually mean to ...

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The Business of Learning, Episode 93:  Applying Product Management Principles to Your L&D Strategy

The Business of Learning, Episode 93: Applying Product Management Principles to Your L&D Strategy

Learning and development (L&D) teams are increasingly expected to think beyond programs and courses to operate more like strategic partners to the business. But what does that actually look like in pr...

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The Business of Learning, Bonus Episode: How to Advance Your L&D Career

The Business of Learning, Bonus Episode: How to Advance Your L&D Career

Moving into higher-level or executive positions in learning and development (L&D) requires strategic thinking, business alignment and a clear understanding of what senior L&D roles truly entail. From ...

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The Business of Learning, Episode 92: Leadership Skills Development

The Business of Learning, Episode 92: Leadership Skills Development

Developing effective leaders is more important than ever, but understanding which skills matter most and how to build them can be challenging. From navigating new team dynamics to giving impactful fee...

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The Business of Learning, Bonus Episode: Unpacking L&D Trends

The Business of Learning, Bonus Episode: Unpacking L&D Trends

In celebration of Training Industry’s 20-year anniversary, we asked our listeners to share their perspectives on the past, present and future of learning and development (L&D).   In this bonus episode...

19 Nov 202521min

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