Killing the Playbook with Agentic AI with Allan Alford and Tom Findling

SOAR promised to close the loop in the SOC and fell flat. Agentic AI is finally delivering what a decade of playbooks couldn’t.

In this episode, Ron sits down with Allan Alford, SVP at NTT Global Data Centers, and Tom Findling, co-founder and CEO of Conifers.ai. They cover why static playbooks broke under real-world conditions and how agentic systems are flipping the SOC operating model. They get into hallucination guardrails, human-on-the-loop versus human-in-the-loop, and the QR-code phishing investigation an agent solved on its own without being told how. The conversation closes on trust thresholds, the speed of enterprise adoption, and Allan's blunt warning to any CISO trying to slow this train down… you're already on the tracks.

Impactful Moments 00:00 - Intro 02:30 - Why the lazy sysadmin always wins 05:15 - Why SOAR fell flat 08:00 - Guardrails, hallucinations, and showing the work 13:00 - The SOC AI holy grail 15:30 - The moment you start saying we 17:30 - QR-code phishing the agent solved alone 19:00 - Why playbooks were never going to scale 28:00 - Earning trust at enterprise scale 33:30 - Stand in front of this revolution and lose 35:40 - Risk quantification on business steroids

Links Connect with our guest, Tom Findling, on LinkedIn: https://www.linkedin.com/in/tomfindling/

Learn more about Conifers.ai at https://www.conifers.ai

Connect with our guest, Allan Alford, on LinkedIn: https://www.linkedin.com/in/allanalford/

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