Get Out of Wrap - Contact Centre Chat1 Maj

#260 - Where is the AI bandwagon heading ? With Lee Houghton

Martin sits down with Lee Houghton, the UK's National Coach of the Year and founder of Get Knowledge, for a wide-ranging, honest conversation about artificial intelligence and what it's doing to us as humans.

Fresh from the Forum Conference, both self-confessed AI enthusiasts wrestle with a genuine tension: they love how AI has transformed their solo businesses, but they're worried about what we might be quietly giving away in the process.

Are we outsourcing our creativity, our curiosity, and our human connection along with our admin?

From SatNav and checkbooks to ChatGPT and Claude, Martin and Lee explore how technology has always reshaped behaviour and ask whether this time it's different.

Lee shares his fear that we're slowly "practicing being human" less and less, while Martin wonders whether AI could actually create space for the things that make us irreplaceable: lived experience, genuine connection, and the kind of nuance no prompt can fully capture.

They also touch on inclusion and exclusion in the AI age, what organisational structures might look like in the future, and inevitably, the looming spectre of Tottenham's relegation.

Warm, funny, and thought-provoking……this one's got real heart.

Topics covered:

The "AI is as bad as it's ever going to be" mindset shift
Outsourcing thinking vs. outsourcing the human
Head, hands & heart — what AI can and can't replace
Inclusion gaps in an AI-accelerated world
Why your actual intention behind using AI matters

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