Ep 9 - From Data to Decisions: Making Technology & AI Work in Power & Utilities

In the latest episode of Beyond the Grid, the host sits down with Laurent Boinot, Power & Utilities Americas Leader at Microsoft.Laurent shares his journey into the energy sector and offers a front-row view of how AI, data, and cloud platforms are transforming the utility industry. From AI copilots assisting engineers and field crews, to edge computing powering smarter grids, the discussion explores how technology is reshaping everything from operations to workforce training.They also dive into some of the tougher questions utilities face today:• Why many AI pilots struggle to scale• How utilities can balance IT governance with business innovation• The role of AI in field service safety, cybersecurity, and grid operations• How AI could help streamline regulatory and permitting processesOne theme stood out clearly: AI will not just optimize utilities—it will fundamentally change how utilities operate, train their workforce, and interact with the grid.🎙 In this episode :• AI and the evolving digital utility• Edge computing and IoT in grid operations• Copilots for engineers and field crews• AI in cybersecurity and incident response• Overcoming cultural and organizational barriers to AI adoptionIf you work in energy, utilities, or grid modernization, this is a conversation you won’t want to miss.00:00 Introduction to Energy and AI 03:47 The Role of Microsoft in Power and Utilities 07:11 Edge Computing and IoT in Utilities 11:09 Challenges in Utility Adoption of New Technologies 14:58 AI and Copilots in the Utility Sector 22:15 The Future of Workforce Training 23:23 AI in Field Service: Enhancing Safety and Quality 25:32 AI in Cybersecurity: Making Sense of Incidents 27:01 Barriers to AI Adoption in Organizations 29:07 The Balance Between IT Control and Business Innovation 30:32 Navigating the Rapid Pace of AI Change 32:08 Transformative AI Applications in Utilities 34:21 Streamlining Regulatory Processes with AI 38:01 Challenges in Scaling AI Pilots 41:37 Cultural Shifts for Effective AI Implementation