Hilton Honors Strategy: Loyalty, Growth,& the Guest Experience at a Global Scale (#771)
Let's Talk Loyalty14 Maj

Hilton Honors Strategy: Loyalty, Growth,& the Guest Experience at a Global Scale (#771)

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

--------------------------------

In this episode, we speak with Brad Anderson, Vice President of Hilton Honors at Hilton about how one of the world’s largest hospitality loyalty programs is evolving to deliver more value, flexibility and recognition for its more than 250 million members.

Brad shares how Hilton Honors fuels direct bookings, and strengthens hotel owner economics, while creating more meaningful experiences for guests through benefits, partnerships and news ways to stay. He also discuss recent updates to the award-winning program, including enhanced elite tiers and new rewards designed to give members more certainty and choice when they travel.

The conversation explores Hilton’s expansion across key international markets and its focus on delivering consistent yet locally relevant experiences across more than 9,200+ properties globally, while still reflecting the unique character of each destination. At it’s core, Hilton’s approach is rooted in listening to members and delivering stays that are not just seamless, but memorable – turning travel moments into lasting connections.

Hosted by Bridget Blaise-Shamai

Show Notes:

1)Brad Anderson

2)Hilton Honors

3)Hilton Worldwide Holdings

4)The Ride of a LifeTime - Book Recommendation

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