Coo-ee Podcast3 Jan 2025

Exploring User Experiences with ChatGPT: Insights from a Questionnaire Study

In this episode of the Coo-ee Podcast, we dive into the fascinating world of Conversational User Interfaces through the lens of a study titled “The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users” by Marita Skjuve, Asbjørn Følstad, and Petter Bae Brandtzaeg. Presented at the 5th International Conference on Conversational User Interfaces, this research sheds light on how early adopters perceived ChatGPT, balancing its practical benefits with its creative and engaging capabilities.

We explore the study’s methodology, including feedback from 194 participants who shared their experiences with ChatGPT, ranging from its ability to simplify complex topics and inspire creativity to frustrations stemming from inaccuracies and irrelevant answers. Using a pragmatic-hedonic framework, the researchers unpacked the dual nature of user experiences, offering actionable recommendations for designing reliable, enjoyable conversational AI tools.

Join us as we discuss the implications for education, professional tasks, and beyond, emphasizing the importance of trust, precision, and human-like interaction in conversational AI design.

📝 Link to the paper: https://doi.org/10.1145/3571884.3597144

👥 Authors: Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg

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Avsnitt(12)

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