Why Service Design Matters | Improving Customer Experience & Digital Transformation
Why do so many organisations still struggle to deliver great customer experiences? In this episode of BA Brew, Stuart Mullinger speaks with Dr Debra Paul and Jonathan Hunsley about their new BCS book,...
14 Aug 27min
How to Find Your Business Analysis Voice | BA Career Advice from Industry Leaders
Technical skills are only part of becoming a successful Business Analyst. Learning how to communicate with confidence, influence stakeholders and ask the right questions is what helps great Business A...
31 Juli 30min
How to Improve Digital Change Collaboration: An Introduction to Service Frameworks (feat. Chris Pyatt and Victoria Banner)
Service frameworks are a powerful yet often overlooked tool that can fundamentally change how teams understand, collaborate, and achieve outcomes.In this episode of BA Brew, Jonathan Hunsley from Assi...
12 Juni 26min
Informal Networks & Gossip in Business Analysis (feat. Carlos Pullen-Ferreira)
Informal networks are one of the most powerful – and often overlooked - forces in organisations. For Business Analysts, understanding how information really flows can make the difference between strug...
15 Maj 28min
Active Listening for Business Analysts (feat. Craig Rollason and Corrine Thomas)
Active listening is one of the most valuable skills a Business Analyst can develop — and one of the easiest to get wrong. In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Craig ...
1 Maj 33min
Supporting the Next Generation of BAs with the YBA (feat. Joanne Fahy and Joseph Haslam)
What’s it really like starting out as a Business Analyst - and how do you avoid feeling isolated, overwhelmed or “behind” in your early career? In this episode of The BA Brew, Mike is joined by Joe an...
17 Apr 23min
The Professional BA (feat. Laurens de Rooij)
What does it really mean to be a “professional” Business Analyst? In this episode of BA Brew, Kerry is joined by Laurens and Lisa to explore professionalism in business analysis – from preparation and...
2 Apr 15min
