The AI Services Split: From Digital to Phygital

The AI Services Split: From Digital to Phygital

AI is pushing the services industry into a new kind of competitive divide.

In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.

You'll learn:

  • Why the AI services market is splitting and who's winning
  • How AI agents and platforms enable "growth without growth"
  • Why hyperscalers threaten digital-only service strategies
  • Where "phygital" experiences create new competitive advantage

Dig deeper:

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(297)

Get AI ROI Unstuck: From Productivity to True Business Value

Get AI ROI Unstuck: From Productivity to True Business Value

AI is delivering pockets of productivity, but far less business value than expected. In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains ...

11 Juni 25min

The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know

The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know

Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real. In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy bre...

28 Maj 22min

Turn AI Risk Into a Resilience Advantage

Turn AI Risk Into a Resilience Advantage

AI adoption is accelerating fast, but so is enterprise risk. In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organ...

21 Maj 27min

Scaling Agentic AI: Why CIOs Can't Go It Alone

Scaling Agentic AI: Why CIOs Can't Go It Alone

Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind. In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scali...

14 Maj 27min

Inside the Top Cybersecurity Trends for 2026

Inside the Top Cybersecurity Trends for 2026

AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher. In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic...

7 Maj 21min

The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement

The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement

Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Compet...

28 Apr 18min

AI After the Hype: Why Scaling Value Means Quitting More

AI After the Hype: Why Scaling Value Means Quitting More

AI hype hasn't disappeared, but patience has.  In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI ini...

21 Apr 25min

Populärt inom Business & ekonomi

framgangspodden
varvet
badfluence
uppgang-och-fall
rss-borsens-finest
avanzapodden
svd-tech-brief
lastbilspodden
fill-or-kill
rss-dagen-med-di
bathina-en-podcast
rss-inga-dumma-fragor-om-pengar
borsmorgon
24fragor
rikatillsammans-om-privatekonomi-rikedom-i-livet
rss-kort-lang-analyspodden-fran-di
tabberaset
market-makers
rss-hos-psykologen
rss-den-nya-ekonomin