Insights: Trust the Process — Using Lean and Six Sigma to Optimize Clinic Flow

In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC. Here are some links and reference related to this week’s show: • 5S your practice for optimal success (bit.ly/2MN0J71) • Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h) • Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj) • Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2ueElwN) • 3 Ways Tech is Leading the Way for Healthcare Process Improvements (bit.ly/2SOyPLG) • The Application of Lean in Healthcare (bit.ly/36ploFV) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com.

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