Consultants Corner: Putting People First for Better Healthcare Outcomes

In this episode, host Daniel Williams meets with Amy Lafko to explore her transformative journey from physical therapist to healthcare consultant. Listeners will learn about Amy's career progression, from her initial experiences in a trauma hospital to her pivotal roles in rehabilitation and urgent care settings and, ultimately, her shift into consulting. She shares key lessons on team building, the importance of mentorship, and her development of the people-first methodology that underpins her current consulting practice.

Key Takeaways:

• Transition from clinical physical therapy to leadership and consulting roles in healthcare
• Utilization of mentorship and continuing education to navigate career changes and leadership challenges
• Development of the people-first methodology to enhance employee satisfaction and patient care
• Strategic adaptation to hybrid and remote work environments in healthcare settings
• Emphasis on continuous learning and development, highlighted by participation in programs like the Goldman Sachs 10,000 Small Businesses initiative
• Advocacy for operational changes that prioritize team engagement and support within healthcare practices

Sources and Resources:

• Amy Lafko’s Professional Profile on MGMA
• People First: A Proven Method for an Exceptional Healthcare Practice (Book by Amy Lafko)
• Amy’s insights on emotional intelligence
• Amy on better communication

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Conferences
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

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