Carl-Gould-#70secondCEO-Front of the house systems differ from back of the house systems
Carl Gould #70secondCEO2 Juli

Carl-Gould-#70secondCEO-Front of the house systems differ from back of the house systems

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over one minute investment every day for a lifetime of results.

And so the fishbowl is your company. What do we have inside this fishbowl? So inside the fishbowl, you have, you have all the fish, obviously, you have the water, that's the culture, but you also have all of your systems, all of your processes. You have the zones of interaction. We call them the zones of excellence, but the zones of interaction with your clients, you have the front of the house, and you have the back of the house.

You're in a unique industry in that the front of the house interactions and type of people that you need, training and processes and systems differ in personality from the back of the house. You have two businesses under one roof. You have a sales organization and you have a logistics company, and that's rare that not many other industries have that you do, right? So the food and beverage, the hospitality, the travel, the experiential, you guys all have that, right? And not everyone does.

When I own my construction company, front of the house, one that important. Got the work done. Everyone was happy.

So we leaned a lot more around logistics. Wasn't as important. You're a sales organization.

People will give you a little bit of a break on the logistics, but in your business, you can't. They're too intertwined.

Like and follow this podcast so you can learn more. My name is Carl Gould, and this has been your #70secondCEO.

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