Zendesk: AI Is Taking the Easy Calls, but Voice Support Is Getting Harder
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Hannah Deveney, Senior Director of Product Management at Zendesk, about the changing role of voice in AI-powered cust...
28 Sep 11min
From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call - AudioCodes
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes, about the changing enterprise recording market and why native recording alone may not meet the needs of regulated organiza...
23 Sep 19min
Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders - TTEC Digital
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital, about why the EU AI Act should matter to custom...
15 Sep 17min
Contextual Messaging is the New CX Gold Standard, MMDSmart Explains
Are your customers getting joined-up conversations, or are they starting from scratch every time they contact your business? In this CX Today interview, Nicole Willing speaks with Karen Krivaa, Chief...
14 Sep 13min
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask - Sprinklr
In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr, about how AI-generated answers are changing customer discovery, brand comparison, and buyer decision-...
10 Sep 21min
Where Does the CDP Fit in an Agentic AI Strategy? - Content Guru
In this CX Today interview, Nicole Willing speaks with Richard Manthorpe, Director of Product Management at Content Guru, about the changing role of customer data, customer relationship management (CR...
2 Sep 14min
The Future of CX Isn’t AI. It’s Humans - UJET
In this CX Today interview, Rob Wilkinson speaks with Kristin King, Chief Customer Officer at UJET, and Tena Curic, Senior Customer Success Manager at UJET, about what they learned by spending time di...
1 Sep 30min
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Enterprise CX leaders face a difficult question: which AI strategies will deliver measurable customer and operational value, and which are simply buying time? In this CX Today interview, Rhys Fisher s...
31 Aug 21min
