Customer Success (the "bullet train to retention")

Customer Success (the "bullet train to retention")

Full Substack post "Customer Success": https://howtogrow.substack.com/ Work with Rob: Info Rob's Miro: https://bit.ly/4q9JiP3 Rob and RC focus on the "post-sell" part of PMF in this convo - customer success and retention. They discuss Rob's thinking on how to define success, what to focus on, and why so many founders are focused on the wrong metrics or doing customer success wrong ("Throwing the product over the wall"). They also discuss goblin mode, and practical steps for founders who want ...

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(60)

When to make your first sales hire?

When to make your first sales hire?

There's a lot going on with a first sales hire - When? Who? What to hire them for? It's a question that Rob sees from a few angles, often taking the form of: "I can't sell my product but I think someo...

11 Sep 31min

No more PULL Hypotheses! (introducing the PULL Anecdote)

No more PULL Hypotheses! (introducing the PULL Anecdote)

Sorry, folks. The PULL Hypothesis is out. Rob observed that founders and teams were holding too tightly onto the PULL Hypothesis and too tempted by abstractions, which prevented them from understandin...

4 Sep 29min

What CAUSES startups to take off? (Because / Despite / Irrelevant)

What CAUSES startups to take off? (Because / Despite / Irrelevant)

Why does a startup with a great product, a strong team, and glowing pilot feedback still fail to sell? But others with rudimentary products, ugly sales materials, and first-time teams take off? Rob gi...

28 Aug 33min

Cold Outbound (from Rob's a16z talk)

Cold Outbound (from Rob's a16z talk)

Everyone's favorite topic - outbound! Think about your LInkedIn or email inbox - what makes most cold outbound so bad? Rob breaks down what actually causes someone to take a meeting from a cold messa...

21 Aug 34min

Why your product makes it hard to see demand ("The Demand Lens")

Why your product makes it hard to see demand ("The Demand Lens")

Why is it so hard for founders to see real demand, even when it's all around? Rob breaks down "the demand lens," the practice of removing your product from the picture entirely so you can see where pe...

14 Aug 27min

The 'No-Speculation' Rule (for the overthinking founder)

The 'No-Speculation' Rule (for the overthinking founder)

Why do founders waste so much energy thinking about things they can't actually know? Rob breaks down his "no speculation rule," the topics he treats as off limits because they waste time without ever ...

7 Aug 28min

The Physics of Enterprise Sales

The Physics of Enterprise Sales

Does selling to a Fortune 100 company need a different playbook than selling to a small business? Rob's take: enterprise sales runs on the same physics as other deals - you're still looking for one p...

31 Juli 30min

The $1M ARR founder calendar

The $1M ARR founder calendar

What should a founder's calendar actually look like? (and if someone looked at your calendar, would they believe finding product market fit or growing your business is your #1 priority?) Rob introdu...

24 Juli 25min

Populärt inom Business & ekonomi

framgangspodden
rss-jossan-nina
varvet
rss-borsens-finest
24fragor
uppgang-och-fall
svd-tech-brief
avanzapodden
badfluence
rss-inga-dumma-fragor-om-pengar
bathina-en-podcast
lastbilspodden
fill-or-kill
tabberaset
rss-dagen-med-di
kapitalet-en-podd-om-ekonomi
borsmorgon
rikatillsammans-om-privatekonomi-rikedom-i-livet
rss-kort-lang-analyspodden-fran-di
rss-hos-psykologen