The Business Owner's IT Podcast Ep. 88 - Is Microsoft Copilot Worth The Money?

Is Microsoft Copilot worth the money for your business? Microsoft Copilot promises greater productivity, faster access to information, and powerful AI agents, but its value ultimately depends on how your employees use it.In this episode of The Business Owner’s IT Podcast, Anthony Gerasch and Ryan Carter share their real-world experience using Microsoft Copilot inside Unique Computing Solutions. They explain where Copilot is saving time, how AI usage costs can quickly add up, and why businesses need a clear adoption strategy before purchasing licenses for their entire organization.You’ll hear how the UCS team created a custom AI agent that searches previous service tickets, retrieves information from cloud-based business systems, and helps technicians find possible solutions using natural-language questions. One newer technician even used the agent to learn from past tickets when more experienced team members were unavailable.Anthony and Ryan also discuss how Microsoft Copilot can help businesses:• Search and summarize information from multiple systems.• Prepare for customer meetings and follow-up conversations.• Identify unresolved service issues.• Help newer employees learn from previous work.• Analyze productivity and employee performance data.• Automate repetitive business processes.• Build custom AI agents without traditional programming.• Improve email management and meeting summaries.• Give employees faster access to useful information.So, is Microsoft Copilot worth the money?According to Anthony and Ryan, the answer is yes, as long as employees actively use it to solve real business problems. A monthly Copilot license may provide greater value than consumption-based pricing for frequent users, but purchasing licenses alone does not guarantee a return on investment.

Subscribe to The Business Owner’s IT Podcast for more conversations about Microsoft Copilot, artificial intelligence, cybersecurity, managed IT services, business productivity, and the technology shaping the future of work.Chapters:00:00 – Is Microsoft Copilot Worth the Money?00:39 – How UCS Uses Microsoft Copilot01:48 – Copilot Licenses vs. Consumption Pricing02:06 – Helping New Employees Learn with AI03:25 – Connecting Copilot to Business Systems03:56 – Searching Business Data with Natural Language04:50 – Saving Time with AI-Powered Summaries05:19 – Analyzing Employee Performance with AI06:30 – Is Copilot Worth the Monthly Cost?07:22 – Measuring Employee Copilot Usage08:00 – Building AI Agents for Your Business09:22 – Copilot Email and Meeting Productivity10:10 – Will Microsoft Copilot Replace Employees?10:21 – Helping Employees Work Smarter12:06 – How to Introduce Copilot to Your Team13:13 – What Is an AI Agent?14:06 – Creating Copilot Agents Without Programming14:52 – What’s Next for Microsoft Copilot?#MicrosoftCopilot #Microsoft365Copilot #AIForBusiness💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957