[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout
TubbTalk: Wired for Connection23 Sep 2025

[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout

In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engagement that converts with battle-tested strategy, operational clarity, and fearless execution.

She’s spent her entire career in the MSP channel – as an MSP founder with a successful exit, a distribution leader building global NOC, Help Desk, and managed Services and a CRN Channel Chief.

Amy has shaped the MSP channel itself. She's a community builder who's helped define what managed services look like on a global scale.

Amy shares how she got into the industry, how her nursing career influenced how she works today, why there’s more than one way into business and how to get perspective on where you’re at.

Vera asks Amy how to have more human connections and who she turns to for support. Amy shares why being out in nature is restorative and why burnout isn’t a good thing.

She shares one change she’d like to see in the industry, one thing she loves about it and why we create community if we can’t find one. Finally, she shares how to be authentic in business.

Mentioned in This Episode


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Avsnitt(11)

[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs

[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He a...

26 Sep 202554min

[10] Wired for Connection: How Positive Thinking Makes you a Better Leader

[10] Wired for Connection: How Positive Thinking Makes you a Better Leader

Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succ...

25 Sep 20251h 9min

[8] Wired for Connection: Diversity, Leadership & Being a Strong Woman in Tech

[8] Wired for Connection: Diversity, Leadership & Being a Strong Woman in Tech

In this episode, Vera and Lenka are joined by Olivia Donnell. She’s the Director of Channel Sales for EMEA at 1Password. She's built an incredible career driving growth, inclusion and collaboration in...

19 Sep 20251h 7min

[7] Wired for Connection: Empathy and Sounding Boards: How to Deliver Partner Care

[7] Wired for Connection: Empathy and Sounding Boards: How to Deliver Partner Care

In this episode, Vera and Lenka are joined by Jessica Holmes. She’s the Senior Manager of Partner Care at ConnectWise. She leads a global team dedicated to turning complex partner challenges into solu...

10 Sep 202557min

[6] Wired for Connection: Empowering MSP Teams to Deliver Better Customer Services

[6] Wired for Connection: Empowering MSP Teams to Deliver Better Customer Services

In this episode of Wired for Connection, Lenka and Vera are joined by Michelle Coombs. With 25+ years of experience, Michelle specialises in transforming IT operations and service delivery for MSPs an...

20 Juli 202557min

[5] Wired for Connection: How to Find the Human Connection in a Tech-Focused Space

[5] Wired for Connection: How to Find the Human Connection in a Tech-Focused Space

In this episode, Vera and Lenka are joined by Melissa Hockenberry, owner of First Things First Training and Consulting. Melissa brings over thirty years of industry insight to her work.She’s spent two...

22 Juni 20251h 14min

[4] Wired for Connection: Passion, Positivity and Finding Your People in the MSP Space

[4] Wired for Connection: Passion, Positivity and Finding Your People in the MSP Space

In this episode of Wired for Connection, Lenka and Vera are joined by Isobelle Coventry. She leads MA and Expansion Efforts at Evergreen Services Group acrossthe UK and Ireland, spending her time buil...

8 Juni 20251h 8min

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