Retail Cybersecurity Is a Sector Problem — Scott Price, CEO DFI Retail Group

Scott Price, Group Chief Executive of DFI Retail Group, argues that retail cybersecurity is now a sector-wide risk—not a problem any company can solve alone.

Recorded at NRF APAC 2026 in Singapore, the conversation examines why retailers need to share threat intelligence, how digital commerce has redefined customer trust and why hierarchical cultures can create new exposure in the age of deepfakes.

What you will learn

- Why silence after an attack can leave the whole retail sector more exposed.
- How customer trust has shifted from price accuracy to responsible data stewardship.
- What shared intelligence through RH-ISAC can add to a retailer's cyber defences.
- The question every chief executive should ask their CISO.
- Why employees must be empowered to challenge unusual instructions from senior leaders.

Chapters

00:00 Cybersecurity becomes a sector risk
01:37 Customer trust is redefined
02:04 How RH-ISAC works
03:01 DFI's retail attack surface
04:18 Cyber moves up the risk register
05:01 Third-generation retail
06:32 Why customer trust can collapse
07:31 Cybercrime becomes an industry
08:53 The CISO test for CEOs
09:51 The insider threat
10:28 Hierarchy, deepfakes and compliance

About the guest

Scott Price is Group Chief Executive of DFI Retail Group. He joined DFI in August 2023 after senior international roles at UPS, Walmart, DHL Express and The Coca-Cola Company. DFI operates more than 7,500 outlets across 12 Asian markets.

Resources mentioned

- DFI Retail Group leadership: https://www.dfiretailgroup.com/en/about-us/our-leadership/
- NRF APAC 2026 agenda: https://nrfbigshowapac.nrf.com/agenda
- RH-ISAC: https://rhisac.org/

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