Why the Best Leaders Don't Hire Yes-People | Ben Middleton, Daikin

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In this episode, Matt Koop, Executive Vice President of The New Flat Rate, sits down with Ben Middleton, North American Sales & Business Training Director at Daikin, for a wide-ranging conversation on leadership, culture, and what it really takes to build a company worth staying at. Ben shares the Daikin philosophy of people-centered management — including why a failed employee is a manager's failure, not the employee's — the concept of "vigorous dialogue" and why smart leaders avoid yes-people, and the powerful "100 pennies" open-books exercise that transformed his own company's culture. Matt and Ben also tackle the big questions every contractor is wrestling with right now: whether to sell, how to build a legacy, why every business needs a mission their employees actually believe in, and why "what if I train them and they leave?" is the wrong question to ask. If you're a contractor, manager, or owner navigating uncertainty and wondering how to lead your people better, this one delivers.

Social Media Links:

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TNFR- ⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠

Ben Middleton- https://www.linkedin.com/in/ben-middleton-a94571a/

Daikin- https://www.linkedin.com/company/daikin-comfort-technologies/home/

Links and Resources

https://thenewflatrate.com/

https://www.daikinapplied.com/

https://daikincomfort.com/https://r32reasons.com/

https://www.hvaclearningcampus.com/

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https://www.youtube.com/@acceleratedhvacsuccess6915

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