The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263

What if the ultimate cheat code for service design is not a new framework, but learning how to deeply listen? Discover how to sharpen your most vital skill and apply everyday activism to your design practice with our guest, Mariana Salgado.

In This Episode:

• The Ultimate Design Skill: Why deep listening is crucial and how to intentionally train your ears for better stakeholder interviews.
• Everyday Activism: How to shift your perspective by starting every project with one question: "who are we leaving aside?"
• Public Sector Design: The unique challenges of designing services when the law mandates that you serve absolutely everyone.
• Global Design Perspectives: Fresh insights from the Spanish-speaking design community that rarely reach English feeds.
• Sustainability & Infrastructure: A look into Mariana's work designing services for ICOS to measure greenhouse gases.




Mariana ended our chat with a powerful question: How has listening improved your design practice? Drop a comment below to share your answer. If you enjoyed this conversation, please hit subscribe so you never miss an episode!
Enjoy the conversation and keep making a positive impact.

Be well,

~ Marc

--- [ 1. GUIDE ] ---

00:00 Introduction

04:45 Activism

10:15 Public Sector

14:45 Global South

29:30 Design Research

39:45 Peer Communities

49:45 Deep Listening

01:00:00 Final Question




--- [ 2. LINKS ] ---

• LinkedIn - https://www.linkedin.com/in/marisalgado/
• Mariana's Podcast: Diseño y Diáspora - https://disenoydiaspora.org




--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

⁠https://servicedesignshow.com/circle

--- [4. FIND THE SHOW ON] ---

• Youtube ~ https://go.servicedesignshow.com/263-youtube
• Spotify ~ https://go.servicedesignshow.com/263-spotify
• Apple ~ https://go.servicedesignshow.com/263-apple
• Snipd ~ https://go.servicedesignshow.com/263-snipd