The secret to embedding outstanding complaints practice in your organisation
The QCS Podcast16 Dec 2020

The secret to embedding outstanding complaints practice in your organisation

In this month’s General Practice Podcast, Tracy Green, Head of Primary Care talks to Alison Lowerson, QCS’s GP Policy Lead. Tracy and Alison will be discussing Complaints and will be explaining what Practices should be doing to manage them. After providing a brief overview of the complaints procedure, the Podcast will aim to provide greater insight into the following areas: Complaints handling best practice.The Complaints Standards Framework, a new set of standards for the NHS.Complaints made...

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Avsnitt(82)

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23 Okt 20256min

Health and Safety Podcast - Remote and mobile workers or RMWs

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The Care Social Podcast Ep 20: From Daughter to Campaigner: Beth Britton’s Fight for Better Dementia Care

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